Toll-Free Administration

CMS offers professionally staffed Inbound Customer/Consumer Hot Lines available to your customers and sales force. This service is an ideal marketing and sales support tool, allowing your staff to maximize productivity.

• CMS has the ability to support our clients with a 24/7 capacity of up to 400,000 calls per month on established toll-free lines. We offer you a daily answering service to meet every esponse, inquiry or comment that is likely to occur.

• At CMS, customer responses are entered into data files. Based on your instructions, we can immediately notify the appropriate person(s) and/or take the actions to complete the communications loop. Of course, CMS has the capabilities to track, qualify and update responses as well.

• CMS, upon request, provides customized programs and proprietary programs to administer all tabulation, inbound/outbound communications and sample fulfillment requests quickly and effectively. Shipment and fulfillment activity is reported in the Monthly Analytical Reports that we provide to your marketing staff. This timely information is useful for evaluating promotions and programs.